Whether our vistors are caregivers, healthcare professionals or interested members of the public, we believe that we have certain duties and obligations when it comes to being chosen as their online health information provider. The following principles are the standards that we have set for ourselves to better meet their expectations of service and quality from our network. This is our commitment to them:

1. All of the Mediconsult Web sites, communities and technologies will support a superior visitor experience.

2. All of the Mediconsult sites provide serious, in-depth, trusted information and interactive tools across the most common chronic medical conditions.

3. All content adheres to sound editorial principles and utilizes the provision of evidence-based content from peer-reviewed sources.

4. All users can expect active and professionally monitored online communities – bulletin boards, chat, live events - where they will be treated with compassion and respect.

5. All editorial content is unbiased and is free from influence of sponsors or advertisers.

6. Mediconsult will provide full and complete disclosure of sponsor and advertising relationships.

7. All sponsorship programs are designed to add value to the visitor experience.

8. All visitors can expect the utmost privacy as outlined in our published privacy policy.

9. All Mediconsult sites provide consistent navigation that takes the visitor as quickly and intuitively as possible to the information or services sought.

10. All visitors can expect that general help and support queries will be answered within 24 hours by a Mediconsult professional.

Please contact_us@mediconsult.com with any comments or questions.